Refund policy

Return & Refund Timeframe

We are committed to delivering your orders quickly and reliably. If you need to return an item, please contact customer support within 30 days of delivery. Requests submitted after this period may not be eligible for return or refund.

Return Shipping Costs

For returns due to non-quality-related reasons, return shipping costs are the responsibility of the customer.

For verified product quality issues, return shipping costs will be covered by us.

Eligible Quality Issues

We take great care in packaging and shipping our products to ensure they arrive in good condition. If you receive an item with a verified quality issue, we may offer a return, exchange, or refund, depending on the circumstances. Eligible issues include:

Packaging Issues: Missing or incorrect parts.
Shipping Damage: Severely damaged outer packaging.
Quality Defects: Major stains, noticeable paint chips, breakage, or other significant flaws.

Required Documentation

To help us address your issue promptly and effectively, please provide the following:

1.Complete Unboxing Video: Please provide a complete, continuous video showing the unopened package and all product details. This helps us evaluate the issue accurately.

2. Timely Contact (Quality-Related Issues): Quality-related issues must be reported to our customer support within 7 days of delivery. If your return request is approved, the item must be returned within 30 days of delivery. Requests or returns submitted after the applicable time limits may not be accepted.

Return Address Requirement

Do not return any item without first contacting our customer support team.

Our customer support team will verify your return eligibility and provide you with the correct return shipping address.

Returns sent to an address that has not been confirmed by our customer support team may not be accepted. Any resulting delays, losses, additional shipping costs, or other consequences shall be the responsibility of the customer.

Non-Returnable Conditions

While we strive to ensure every product meets your expectations, the following are considered normal variations due to manufacturing and are not eligible for return:

Minor color variations due to printing or manufacturing processes

Small scratches, dents, paint chips, or surface scuffs

Slightly loose parts or minor assembly imperfections

Small stains or other insignificant cosmetic flaws

Damage caused by misuse, improper handling, unauthorized modifications, or normal wear and tear.

Return Process

If your item qualifies for a quality-related return, please follow these steps:

Submit evidence: Provide your order number and a complete unboxing video.

Contact support: Reach out to our customer support team through our official channels and follow the return instructions provided.

Return shipment: Follow the provided return instructions to send the item back. Return shipping costs will be covered by us for verified quality issues.

Resolution: Once the returned item has been received, inspected, and confirmed to meet our return eligibility requirements, we will process your refund or exchange. Approved refunds will be issued to the original payment method within the timeframe set out in our Return & Refund Policy.

Our Commitment to Service Quality

We understand your expectation to receive items promptly and in excellent condition. We are committed to providing fast shipping, high-quality products, and reliable after-sales service. If you encounter any issues, our team will work quickly to resolve them and ensure a smooth shopping experience. 

If you have any questions regarding returns or refunds, please contact our customer support team before taking any action.

Thank you for choosing LOMWORLD. We appreciate your trust and support.