Refund policy
Return & Refund Timeframe
We are committed to delivering your orders quickly and reliably. If you need to return an item, please contact customer support within 30 days of delivery. Requests submitted after this period may not be eligible for return or refund.
Return Shipping Costs
For returns due to non-quality-related reasons, return shipping costs are the responsibility of the customer.
For verified product quality issues, return shipping costs will be covered by us.
Eligible Quality Issues
We take great care in packaging and shipping our products to ensure they arrive in good condition. If you receive an item with a verified quality issue, we will offer a return or exchange. Eligible issues include:
- Packaging Issues: Missing or incorrect parts.
- Shipping Damage: Severely damaged outer packaging.
- Quality Defects: Major stains, noticeable paint chips, breakage, or other significant flaws.
Required Documentation
To help us address your issue promptly and effectively, please provide the following:
1. Unboxing Video: Please provide a complete, continuous video showing the unopened package and all product details. This helps us evaluate the issue accurately.
2. Timely Contact: Please contact customer support within 7 days of delivery and return the item within 30 days. Late submissions may not be accepted.
Non-Returnable Conditions
While we strive to ensure every product meets your expectations, the following are considered normal variations due to manufacturing and are not eligible for return:
- Minor color variations due to printing or manufacturing processes
- Small scratches, dents, paint chips, or surface scuffs
- Slightly loose parts or minor assembly imperfections
- Small stains or other insignificant cosmetic flaws
Return Process
If your item qualifies for a quality-related return, please follow these steps:
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Submit evidence: Provide your order number and a complete unboxing video.
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Contact support: Reach out to our customer service team through official channels.
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Return shipment: Follow the provided return instructions to send the item back. Return shipping costs will be covered by us for verified quality issues.
- Resolution: Once the returned item is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method.
Our Commitment to Service Quality
We understand your expectation to receive items promptly and in excellent condition. We are committed to providing fast shipping, high-quality products, and reliable after-sales service. If you encounter any issues, our team will work quickly to resolve them and ensure a smooth shopping experience. Thank you for choosing us!
