Frequently Asked Questions
Orders
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Orders can only be canceled by contacting our customer support team before the order status changes to “Shipped”. To ensure fast delivery, our warehouse typically processes and dispatches orders within 1-2 business day, which means the cancellation window is limited. Please review your order details carefully before checkout. Thank you for your understanding and support.
What should I do if there is an issue with my order(wrong item or missing parts)?
What should I do if there is an issue with my order(wrong item or missing parts)?
We’re here to help if anything goes wrong with your order. Please contact our customer support team at supportlomworld@liquidgroup.asia as soon as possible and provide a complete unboxing video as proof. Once verified, we will assist you promptly with a suitable solution. Thank you for your cooperation.
How can I check the estimated delivery time for my order?
How can I check the estimated delivery time for my order?
You can track the delivery progress in real time using the tracking number provided on your order page. For a more detailed and carrier‑based estimate, you may also visit the official website of the relevant logistics company, which will display a professional estimated delivery timeline for reference. Below are the logistics partners we currently work with. You can identify the corresponding carrier by the prefix of your tracking number and visit their official website for further tracking details.
Below is a list of the carriers we currently use. You can identify the carrier based on the tracking number prefix and check the shipment details on the corresponding carrier’s website.
- YunExpress Website: https://www.yunexpress.cn/Link [Tracking Number: Starts with YT (e.g., YT123456789)].
- UPS Website: ups.com/track [Tracking Number: Starts with 1Z (e.g., 1Z123456789)].
- USPS Website: https://tools.usps.com/go/TrackConfirmAction [Tracking Number: Starts with 420 (digits only, e.g., 420123456789)].
- DHL Website: dhl.com/tracking [Tracking Number: Starts with DHL (e.g., DHL123456789)].
- GOFO Express Website: gofoexpress.com/tracking [Tracking Number: Starts with GF (e.g., GF123456789)].
- UNIUNI Website: uniuni.com/tracking [Tracking Number: Starts with UU (e.g., UU123456789)].
About Our Products
What is a blind box?
What is a blind box?
A blind box is a type of packaging that keeps its contents a mystery until it is opened. Designer toy blind boxes typically come in themed series, with the full range of possible items displayed on the packaging. Some items in a series may be rarer than others. The rarest ones are referred to as "special," "hidden," or "super hidden" items. They are usually not part of the standard box set and are only identified on the packaging by their silhouette. In sets that contain a "hidden" figurine, one regular edition figurine is randomly replaced. The draw odds for blind box products of different series are subject to the details page.
Can I request a specific blind box design?
Can I request a specific blind box design?
Thank you for your enthusiasm! To preserve the fairness and excitement of the blind box experience, we’re unable to accept requests for specific designs when purchasing individual blind boxes. Every design awaits discovery by its destined collector—that’s part of the fun! If you’d like to secure a particular character, we recommend watching for upcoming open‑edition sets or full‑series collections.
Is a hidden edition guaranteed when purchasing a blindbox?
Is a hidden edition guaranteed when purchasing a blindbox?
The possibility of finding a hidden edition is part of what makes collecting so exciting! Unless a product is specifically labeled as “Contains a Hidden Edition”, standard blind box series offer a chance—but not a guarantee—of pulling a hidden design. As rare variants, hidden editions are produced in limited ratios that vary by series. Best of luck, and may you uncover something truly special!
When will out-of-stock items be restocked?
When will out-of-stock items be restocked?
We understand your eagerness to purchase popular items, and we’re actively working on restocks. To check product availability or inquire about future restocks, please contact our customer support team. We'll be happy to help.
Returns & Refunds
What should I do if the item I received is defective?
What should I do if the item I received is defective?
We strive to deliver high-quality products and sincerely apologize if your item arrives with any issues. Should you receive a defective item, we will gladly assist you with a return or exchange. Eligible conditions include:
- Packaging Issues: Missing or incorrect parts
- Shipping Damage: Severely damaged outer packaging
- Quality Defects: Major stains, noticeable paint chips, breakage, or other significant flaws
Required Documentation:
- Unboxing Video: Please provide a clear, continuous video showing the unopened shipping box and all details of the product as you unpack it. This helps us evaluate the issue accurately.
Timeframe: Please contact us within 7 days of receiving your order and return the item within the specified period to ensure a timely resolution. Requests submitted after this window may not be accepted. Please note that the entire return process must be completed within 30 days of delivery.
Can I return or exchange an item if I simply don’t like it after opening?
Can I return or exchange an item if I simply don’t like it after opening?
We understand that personal preferences may change. However, due to the nature of our products, we are unable to accept returns or exchanges based on personal preference. Returns and exchanges are only accepted for items with verified defects.
How long does it take to process a return or refund?
How long does it take to process a return or refund?
Returns and refunds are handled in accordance with our return policy. We aim to process all requests efficiently and will notify you as soon as your return or refund has been completed.
